The ISO/IEC 20000 1:2018 IT Service Management Systems ensures an organization’s processes are aligned with international best practice, as well as the needs of the organisation itself. This standard helps organisations benchmark how their managed services are delivered, and how they can measure the service levels and assess their performance. This includes the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value.

How do you benefit from ISO 20000 1:2018

Key Benefits of implementing an IT Service Management System include;

• Decrease in number of incidents and enhancement of incident management
• Increased customer satisfaction with quality and timely service delivery
• Better comprehension of responsibilities and business targets
• Ability to manage and protect the organization, assets, stakeholders and management
• Improving organization reliability , credibility and
• Improvement of response times with minimal disruptions to IT service
• Effective cost management and financial saving
• Ensured continual improvement
• Compliance to legal and other requirements